What is good customer service?
Original Article from the ARA Retail Institute Good customer service is essential in the retail industry, and with the summer months only around the corner …
All It Takes Is Enhanced Basics To Win
Written by Peter Ryan- Red Communication Australia Thanks in no small part to our obsession with technology, retail has become un-necessarily over-complicated and confused in an …
WSL’s Future Classic
Yesterday the World Surf League hosted a historic event at the Kelly Slater Wave Pool. Closed off to all media and the public, the event …
ISRA Explore E-Commerce Platform Options
Media Release: Independent Surf Retailers Alliance ( ISRA) In light of the recent developments within the Australasian surf retail landscape, the Independent Surf Retailers Alliance …
Think Like Your Customer: 4 Facts You Didn’t Know
Article By Sophie Jillings, Head of Asia-Pacific at TruRating. Sourced from the ARA. In business it’s all too easy to focus on the bottom line and …
5 Points To Consider Before Entering Into Leasing Negotiations
Prepared by Dylan Beach Negotiating a lease can be a stressful and somewhat difficult task with every location and space different for every retailer. With …
What’s Trending In Store
What categories have performed well over the last quarter? What are you product are you seeing trickle through that you think will do well? What …
SBIA Industry Roundtable
Agenda Items & Guest Speakers Include Peter James Ryan – Red Communications Peter James Ryan is a strategic retail business consultant with over 25 years of …
ARA’s Quarterly Retail Debrief
Report by the Australian Retail Association Understanding the current state of the sector is vital for the success of the Australian retail industry. The ARA’s Quarterly Retail …
Winners Profile- RVCA
Interview by Dylan Beach When RVCA’s name was read out as the Mens Brand of the Year at the 2017 SBIA Surf Industry Awards, it didn’t …