What is good customer service?
Original Article from the ARA Retail Institute Good customer service is essential in the retail industry, and with the summer months only around the corner …
Written by Peter Ryan- Red Communication Australia Thanks in no small part to our obsession with technology, retail has become un-necessarily over-complicated and confused in an …
All It Takes Is Enhanced Basics To Win
Yesterday the World Surf League hosted a historic event at the Kelly Slater Wave Pool. Closed off to all media and the public, the event …
WSL’s Future Classic
Media Release: Independent Surf Retailers Alliance ( ISRA) In light of the recent developments within the Australasian surf retail landscape, the Independent Surf Retailers Alliance …
ISRA Explore E-Commerce Platform Options
Article By Sophie Jillings, Head of Asia-Pacific at TruRating. Sourced from the ARA. In business it’s all too easy to focus on the bottom line and …
Think Like Your Customer: 4 Facts You Didn’t Know
Prepared by Dylan Beach Negotiating a lease can be a stressful and somewhat difficult task with every location and space different for every retailer. With …
5 Points To Consider Before Entering Into Leasing Negotiations
What categories have performed well over the last quarter? What are you product are you seeing trickle through that you think will do well? What …
What’s Trending In Store
Agenda Items & Guest Speakers Include Peter James Ryan – Red Communications Peter James Ryan is a strategic retail business consultant with over 25 years of …
SBIA Industry Roundtable
Report by the Australian Retail Association Understanding the current state of the sector is vital for the success of the Australian retail industry. The ARA’s Quarterly Retail …
ARA’s Quarterly Retail Debrief
Interview by Dylan Beach When RVCA’s name was read out as the Mens Brand of the Year at the 2017 SBIA Surf Industry Awards, it didn’t …
Winners Profile- RVCA