In this position, you will be in charge of Customer Service and Operations for Safilo Group and Smith Optics.

Safilo Group is a global leader in eyewear. Since 1934 we have been designing, manufacturing and distributing high-quality prescription frames, sunglasses and sports eyewear under licensing agreements for leading luxury and premium brands as well as under our own proprietary brands. Our brand portfolio includes Carrera, Polaroid, SMITH Optics, Isabel Marant, Kate Spade, FOSSIL, Moschino, Hugo Boss, Missoni and Carolina Herrera and many more.

Smith Optics was founded in 1965 after Dr Bob Smith built the world’s first thermal sealed snow goggle so he could get outdoors and have a blast on days everyone else had to stay inside! Nearly 60 years on and the purpose hasn’t changed. Our one true goal – amplify the thrill of human experience. What does Smith do? We pioneer advanced products to fuel fun beyond walls, from snow to surf, from fish to bike, and beyond. Our passion for getting outside connects the dots between each part of our life – paddling, pedalling, reeling, sliding, or high fiving.

It is an exciting time to join our Australian subsidiary which is experiencing strong growth through continued development of business plans and channels of trade. We are expanding our customer support and are looking for a customer service specialist to join our team in our Peakhurst location.

Reporting to the Customer Service Manager, the successful candidate will be part of the team responsible for helping customers with phone enquiries, live chat enquiries (Smith), order entry and management, data entry, reporting, and providing outstanding customer service to our retail customers, wholesale customers, and our sales team.

Our contact centre is a key pillar to the relationship with our customers, so we are looking for someone with a great attitude who enjoys helping others. As the successful candidate will be working on Smith, candidates that love the outdoors, adventures, and action sports, particularly those with experience in this space, will be looked on favourably.

We are a flexible and entrepreneurial business where the focus is on teamwork and often requires providing support outside the job description! In many cases, this may provide opportunities that are also beyond the scope of the job description but that will be beneficial to career development and/or work/life balance.

Job Description:

• Process customer requests regarding product availability, product features, shipment schedules, returns, statement of account and general inquiries.
• Working closely with the sales team to ensure excellent service level and customers’ satisfaction.
• Managing the customers’ orders by analysing the availability and working with the warehouse to ensure orders are shipped on time.
• Updating reports, customer master data and details to support customers and commercial team and help improve efficiency.
• Assisting with e-commerce live chat.
• Learning and understanding technical products in order to provide advice and assistance to retail and wholesale customers.

Requirements:

• 1-2 years customer service experience advantageous but not essential.
• Great phone manner – enjoy talking to all types of people!
• High proficiency in MS Excel and Word – essential to have an understanding of reading reports and working with data.
• Focused on details and highly customer oriented.
• Ability to multitask and work on competing priorities.
• Proactive, passionate, and innovative with the drive to reach set goals.
• A keen interest in product and the outdoors.

We are proud of the positive culture and enjoyable work place we are developing and look forward to welcoming someone with the same attitude into our business!

MERCHANT FOR ROXY (MATERNITY COVER)

THE CHALLENGE

As a Merchant (Maternity Cover) for Roxy in the SPAC region, you’ll be part of shaping the merchandise strategy, line plan, and architecture for a diverse range of product categories. This role covers maternity leave from beginning November 2024 to the end of January 2026. Your main responsibilities include:

• Crafting and executing upfront merchandising strategies, covering assortment, sales planning, pricing/margin, and distribution.
• Developing assortment plans aligned with business-defined IGM targets, considering market trends, innovation, and competition.
• Identifying growth opportunities and improvements for Roxy, ensuring timely and profitable product launches.
• Briefing key must-haves into design centers based in the EU as well as creating regional capsules to complement inline offers.
• Serving as a liaison between global design, supply chain, marketing, sales, and retail teams to ensure seamless collaboration.
• Managing regional projections, channel assortments, and collaborating with cross-functional teams for effective execution of marketing events and promotions.
• Managing a talented team to meet all key product and business-based KPIs.

This is your chance to make a significant impact on our business and play a key role in driving growth, even if for a limited time.

WHO ARE WE LOOKING FOR?

We are seeking a strategic thinker and a proven leader who possesses:

• In-depth knowledge of the market, trends, competition, and product, enabling you to drive the success of each brand in the portfolio.
• Strong analytical skills to support regional SMU targets and make data-driven decisions to deliver on key KPIs.
• Effective communication skills for presenting regional insights and collaborating with internal and external teams.
• Proven ability to manage budgets, implement pricing strategies, and maximize profitability.
• Exceptional organizational skills to oversee seasonal purchase orders, adhere to time action calendars, and maintain effective communication channels.

THE REWARD

This is a business like no other. We live and breathe the lifestyle that our brands represent; we wear the product to the office and work with like-minded people who are passionate about what they do. Although this is a temporary position, the role will provide you with a unique opportunity to develop your skills, working alongside an experienced team of enthusiastic and creative industry leaders. We work hard but also take time out as a team at our regular staff events, including the infamous annual staff surf day! We also provide:

• Generous clothing and product discounts
• Career & personal development opportunities
• Mentoring from an experienced team of subject matter experts
• A great work/life balance and unique working environment
• Modern office with on-site café and free parking
• Short drive to the iconic Burleigh beach, James St (Boutique shopping and food), Pacific Motorway M1, and Gold Coast Highway

ABOUT US

Liberated Brands awakens the spirit of freedom and adventure by connecting boardriders around the world. We are the world’s leading action sports and lifestyle company with a portfolio of brands. We’re a team of like-minded souls protecting what we love: the smell of the ocean, the sounds of the city you know so well, the perfect slope, the perfect wave, the perfect game. Ultimate freedom. We lead with integrity and passion, we build an inclusive community, we protect our playgrounds, and we play to win. We are ROXY, Amazon Surf, Billabong, Captain Fin, DC Shoes, Element, Kustom, Quiksilver, RVCA, Spyder, Surf Dive n Ski, Volcom, and VonZipper.

CLICK HERE TO APPLY TODAY!

If you are passionate about our group of brands and the lifestyle we represent, APPLY NOW! This maternity cover role offers you a unique opportunity to make a temporary but lasting impact.

We thank everyone in advance for their application. Only those selected for an interview will be contacted.